Current Cost Support Forum

Hi,

during the past couple of week, in fact, ever since I connected my EnvirR to my computer via the data cable (all white) there's been some periods where my EnviR seems frozen. It reports the same live consumption for several hours and also drops connection to the clamp connector showing just the dashes on the display. After I've noticed this (always through my.currentcost or pvoutput) it has either already went back to normal operation or the a power cycle has resumed it to normal operation. It's been under five times so far like this, but it's not a nice feeling knowing it might froze at any time for no apparent reason. Attached is an image from last night to show you what I mean. This time it froze at around midnight and kept the same consumption first for a few hours, the froze totally, then resumed and kept the same consumption once again for few hours until resumed normal operation in the morning without any interference.

Bridge connection should not be the issue as it's been weeks since there's been a "device frozen" notification from the bridge. Any ideas what is causing this, can it be because of the data cable plugged in and is there anything I can do except to unplug it?

Well, it kept doing it for the most of the day, even after turning of the PC at around noon. I did a power cycle at around 4pm after which consumption reading seems to fluctuate as it normally does. Later there was a few minutes disconnection from my ISP, thus the frozen feed, but EnviR device as such was working during that time as well. In fact, I have never actually seen (i.e. I've been away from home at those times) the device frozen the way that the my.currencost suggests - so it might be the bridge after all? Reason I thought it wouldn't be the bridge is that the feed has not been frozen, just the consumption reading. I guess I need to check the history downloaded directly from the device more carefully to find that out...