Current Cost Support Forum
http://currentcost.com/support/

Bridge Permanently Frozen
http://currentcost.com/support/viewtopic.php?f=13&t=142041
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Author:  gwynnej3 [ Wed Jun 18, 2014 11:12 am ]
Post subject:  Re: Bridge Permanently Frozen

I raised a ticket with helpme@currentcost.com

And received this reply:
<begin>
Dear John,

Thank you for your recent message.

Unfortunately we are have a problem with our servers that we are trying to fix asap. Once the issue has been fixed these issues will be resolved. As soon as the servers are back up I will let you know. We hope this will be fixed in the next 24hrs.

We are really sorry for all the inconvenience caused to you.

Kind Regards,
James Warner

<end>

Author:  reuben [ Wed Jun 18, 2014 12:27 pm ]
Post subject:  Re: Bridge Permanently Frozen

Notwithstanding that the timeframe is starting to stretch out now (it is a paid service afterall), one wonders why a support ticket had to be logged to find this information out.

Perhaps they were hoping noone would notice.

Author:  churchi [ Thu Jun 19, 2014 1:36 am ]
Post subject:  Re: Bridge Permanently Frozen

Looks like this issue has now been fixed. My device is now back online and tracking the energy use.

Author:  gwynnej3 [ Thu Jun 19, 2014 11:47 am ]
Post subject:  Re: Bridge Permanently Frozen

New reply this morning:

Dear John,

Thank you for your patients.

Your NetSmart bridge devices will come back online today. This was a DNS issue. If you are still experiencing an issue, please remove the power supply from the bridge for 10 minutes and then re-connect the power supply.

Sorry for all the inconvenience regarding this, please don’t hesitate to contact me further.

Kind Regards,
James Warner

Author:  wotid [ Thu Jun 19, 2014 2:19 pm ]
Post subject:  Re: Bridge Permanently Frozen

Yep, mine came back up today too.

Author:  giantbike [ Fri Jun 20, 2014 4:05 pm ]
Post subject:  Re: Bridge Permanently Frozen

Strange, mine is still frozen despite unplugged and replugged it. Perhaps I need to contact support this time.

Author:  reuben [ Tue Jun 24, 2014 12:32 pm ]
Post subject:  Re: Bridge Permanently Frozen

Mine came up for a while but has been down again for the past 12+ hours...

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