Current Cost Support Forum

Can any body tell me why I am getting erroneous spikes on my IAMs

Wish I could. I have the same. Both the IAMs I have have erroneous daily spikes, largely invalidating the numbers of each days use.

I don't get the spikes on the original clamp or the optismart, just the IAMs

While the dashboard is useful I have 3 gripes, which on balance, make it hard to justify the whole endeavour

1) Daily : Erroneous spikes from IAMs , invalidating the numbers

2) Weekly: lose the channels (IAM and clamp) completely though see the whole house figure from the optismart. need to reboot the netsmart

3) Monthly : netsmart gets frozen, and only solution is a router reboot. This didn't happen for the first 9 month of netsmart use. possibly a firmware update on the router or changes at the cc end



have logged these and usual thing. Not seen any CC comment in the forum for some time. Not sure if they are very focused on this area anymore ?

Have you emailed helpme at currentcost.com about the issue?

Automan.

yes - I emailed a support ticket some while back. I recently chased it and Currentcost have come back to me yesterday offering a reflash of my netsmart.

Worth a go and their offices are only a few miles from where I live, so will try drop it over in the week .