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Current Cost Support Forum • View topic - "Frozen" device status message

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Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 30 posts ]  Go to page Previous  1, 2, 3
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PostPosted: Fri Jun 17, 2011 7:28 pm 
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Joined: Fri Jun 17, 2011 7:27 pm
Posts: 1
on my dashboard it shows that device is frozen BUT when i go to mobile site and google power meter all looks well.


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PostPosted: Sat Jun 18, 2011 7:05 am 
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Joined: Sat Jun 18, 2011 6:45 am
Posts: 4
When I first set mine up it said "Frozen" after I'd registered the bridge. I thought it might take a little while for it to warm up and start posting (or something).

Anyway, I connected it to Google PowerMeter as well as Pachube. Funny thing is, it started sending data within 10 minutes to both those sites, but, still has "Frozen" on the home page.

The problem now is, while it still has "Frozen" on the home page, the data seems to have stopped being uploaded to Google PowerMeter. So now I'm behind about one hour. Pachube is still updating, but there's no variation in the data - it's stuck at the last value continuously.

I can ping the bridge and get a response, so it hasn't died... the numbers are updating on the monitor fine also... any hints as to how to diagnose/fix it?


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PostPosted: Sun Jun 19, 2011 2:44 am 
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Joined: Sat Jun 18, 2011 6:45 am
Posts: 4
looks like it's all working now - took around 4 hours to get working, and it doesn't look like there's any data missing either.

Odd... oh well, can't help good luck?


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PostPosted: Tue Jun 21, 2011 10:29 am 
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Joined: Tue May 24, 2011 12:59 am
Posts: 4
My unit has been showing frozen on the dashboard since early this morning. I've power cycled both the bridge and the unit, without any joy. The display is still showing usage and temp OK, the network activity light is flashing, and my internet access is fine. Any suggestions


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PostPosted: Tue Jun 21, 2011 11:43 am 
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Joined: Sat Jun 18, 2011 6:45 am
Posts: 4
It would be great to understand if there's any way we can diagnose the problems with the bridge - I know it's built on top of arduino and what-not, but really what i want to be able to do is telnet to it on some odd port and issue weird esoteric commands and get some kind of response that I can then look up to see what the problem is.

And, not only that, but be able to actually query it for the latest measurement (assuming everything is working). See, now that would be awesome. Oh, I suppose this is in the wrong forum now...


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PostPosted: Sat Jun 25, 2011 6:07 pm 
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Joined: Sat Jun 25, 2011 2:15 pm
Posts: 1
Have just set up the EnviR monitor and connected it via the bridge. Monitor read out was fine but it appeared on the website as 'device frozen'. It then started to produce data on the website, only to return to 'device frozen' later. Anyone know whether this is a server issue, a faulty bridge, or something I've done?


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PostPosted: Mon Jul 25, 2011 1:59 pm 
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Joined: Mon Jul 25, 2011 1:40 pm
Posts: 3
i appear to have the same problem with a new bridge, have just put up new post but it seems the same as in this one.


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PostPosted: Sun Aug 28, 2011 12:50 pm 
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Joined: Sat Apr 16, 2011 1:10 pm
Posts: 328
Location: East Sussex
My one has gone to "Frozen" and I have gaps in data :(

Reset the bridge as per email and I also note the attached envir would not display any data till I reset the clock!

my pvoutput.org output is still working fine so I guess the problem is really at the server end?

http://pvoutput.org/intraday.jsp?id=4392&sid=3467

http://my.currentcost.com/device/10202

EDIT: It has gone to Live again...

Automan.


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PostPosted: Tue Sep 06, 2011 6:04 pm 
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Joined: Tue Sep 06, 2011 5:52 pm
Posts: 1
I am getting frozen message on my bridge everyday, power cycle is the only way to recover, is there a fix for this?


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PostPosted: Sun Sep 18, 2011 11:41 pm 
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Joined: Sat Apr 16, 2011 5:27 pm
Posts: 14
Ok just some info on this that I ran into today that I figured i would pass on.

Noticed in email that my device went frozen yesterday. Seemed odd to me, internet connection was fine the whole time, but I had setup nchronos yesterday (looks pretty slick sofar and FREE ) http://www.colasoft.com/nchronos/nchronos-free.php I don't know of any other FREE product that does 24x7x365 packet capturing to storage for past application and network forensics analysis, they are normally way out of the price range of home budgets for sure and even most small businesses normally do not have the money or tech skills to set it up and ran across this the other day and just had to set it up to check it out.

Which to do I had to create a mirror port on my smart switch (gs108t, nice home <$100 8 port gig switch) so I could watch all between my lan and the internet, every thing was working fine - I moved my routers lan port to the smart switch, setup another nic in my server and mirrored the routers interface on the switch to the port nchronos was logging.

Everything looked fine, was seeing all my traffic from my lan to the internet.. Had to go out later that day, didn't get back to playing with network til this morning when noticed my bridge was frozen. WTF!! Internet is working fine, logs show never went down, well took a look at my new toy and noticed over the last 24 hours there seemed to be quite a bit of dhcp traffic -- like 1.8MB to broadcast, WTF..

Well seemed my bridge just kept sending dhcp discover, he would get an ip - then like 12 seconds later he would do it again, over and over and over. So looking at real time traffic noticed he would get his IP, then he would arp for the gateway, not get a response.. Then try to get a new IP, then arp again, over and over and over.

Well I saw that my gateway was seeing the arp, and did reply to it -- but my bridge was not seeing the reply to his arp. HMMM that made no sense. Well looking on the smart switch, hmm no mac for my bridge listed in the table?? Odd, now I had setup igmp snooping and was blocking pretty much all multicast.. But arp is not multicast so why should it be blocking?

So figured I would just setup a static arp entry for my bridge on the switch, but when put in the weird mac that the bridges use, mine 7f-bf-a9-aa-29-5b I got an error "Multicast MAC address can't be added!" Then it clicked, 7f well what is the least significant bit of that octet, 7f = 0111 1111, so that means 1 which means multicast MAC.

So why does my bridge have a multicast mac is the question???

Before my bridge and gateway where both connected to just a dumb gig switch, so no igmp snooping - it could care less if the mac was multicast or not, etc.

So if your having issues with your bridges, make sure they can arp the gateway. Make sure that your switches are blocking their traffic because of it being a multicast mac.

So I got everything working again by turning off igmp snooping on the switch, but switch is still not listing the bridges mac in its table. How can we change the bridges MAC to something that is actually a legit mac address?? Or could someone tell me why the bridge should be using a multicast mac??? I don't get it??

I have seen multiple threads before where users were having issues due to these weird macs and dhcp servers not like, etc. etc.


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