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Upgraded bridge still displaying 1 channel

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brummygit

Post subject: Upgraded bridge still displaying 1 channel

Posted: Fri Nov 11, 2011 10:49 pm

Joined: Mon Apr 18, 2011 10:14 pm
Posts: 10

I received my newly upgraded bridge today and plugged it in. It has started posting data but my.currentcost.com still shows only the original whole house total.

I also have a second bridge configured on the site which monitors my solar - is this stopping the switchover?

Do I need to do anything to complete my upgrade?

Thanks

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Automan

Post subject: Re: Upgraded bridge still displaying 1 channel

Posted: Sat Nov 12, 2011 7:54 pm

Joined: Sat Apr 16, 2011 1:10 pm
Posts: 328
Location: East Sussex

Have you tried giving it a mains power cycle?

I think the new ones get some over the air update relating to the number of IAM's they support / upload.

Automan.

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brummygit

Post subject: Re: Upgraded bridge still displaying 1 channel

Posted: Sun Nov 13, 2011 10:46 pm

Joined: Mon Apr 18, 2011 10:14 pm
Posts: 10

Thanks, I've tried a couple of reboots but still no IAM pane.

is there anything else to do other than plug the updated bridge in and fire it up. It was returned with absolutely no documentation.

How long does a normal change over take?

Additionally I don't actually have any IAMs yet, just a second miniclamp and transmitter on my solar, but I'm sure these were listed as compatible?

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Automan

Post subject: Re: Upgraded bridge still displaying 1 channel

Posted: Mon Nov 14, 2011 10:22 am

Joined: Sat Apr 16, 2011 1:10 pm
Posts: 328
Location: East Sussex

I would send an email to helpme [at] currentcost .com with your bridge serial number and other relevant details.

They should be able to sort it out.

Automan.

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brummygit

Post subject: Re: Upgraded bridge still displaying 1 channel

Posted: Wed Nov 16, 2011 6:16 pm

Joined: Mon Apr 18, 2011 10:14 pm
Posts: 10

Thanks for your help - my problem was solved by support very easily. It appears a setting had not been changed.

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Sunhillow

Post subject: Re: Upgraded bridge still displaying 1 channel

Posted: Wed Nov 16, 2011 8:21 pm

Joined: Sun Nov 13, 2011 10:17 pm
Posts: 1

I recently purchased a new bridge (Pro 24) but it doesn't track my IAMs despite dashboard saying "IAMs set up correctly". I have reported this to Current Cost Helpdesk but to date no solution given.

I would have expected that the bridge to be configured correctly before sending out. Can anyone explain what is done at the CC end to ensure that the bridge shows IAMs?

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Trial_Master

Post subject: Re: Upgraded bridge still displaying 1 channel

Posted: Thu Nov 24, 2011 8:48 am

Joined: Thu Nov 24, 2011 5:43 am
Posts: 2

What option did you use to get second transmitter feed into portal. I've tried all options in IAM drop down box and i get no data from Activity 1 on my Envir?

PS Bridge was confirmed upgraded from Current Cost.

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