Current Cost Support Forum

Error in getting my data
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Author:  frarumar [ Wed Mar 05, 2014 5:08 pm ]
Post subject:  Error in getting my data

Morning to everyone!

I have been using my device for two years now and I haven't got any problem so far. I got my data during the first year and the next several moths but there are some specific time (from september to december) that I can't get any data. Does anyone know why? After december (including it) I have my data again as usual.

There is no issue of being disconnected (otherwise I would get my paper with 0 kWh as I got some times) so I don't know what is due to. I just try to donwload the files and it's frozen processing the information.

Thank you very much and sorry for my english :mrgreen:

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