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| Frozen http://currentcost.com/support/viewtopic.php?f=8&t=141661 |
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| Author: | BWSwede [ Mon Jun 16, 2014 11:22 pm ] |
| Post subject: | Frozen |
I am getting a "frozen" message and would like to know how to reset the unit remotely. I am out of town and need to know the power consumption on a daily basis. TIA, BWSwede |
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| Author: | gwynnej3 [ Tue Jun 17, 2014 11:24 am ] |
| Post subject: | Re: Frozen |
I think everyone's Bridge is "Frozen", not just you. Do a Google search for http://my.currentcost.com devices and follow the links you get - I can't find any that are not Frozen. My hunch is CC has a server somewhere that needs restarting... Kind regards John Warwick UK. |
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| Author: | giantbike [ Tue Jun 17, 2014 12:09 pm ] |
| Post subject: | Re: Frozen |
Yes, I believe it is the CC's server problem. I check my own feed to the Xively's chart still current, so it is not the problem on our end. |
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| Author: | BWSwede [ Tue Jun 17, 2014 3:37 pm ] |
| Post subject: | Re: Frozen |
Thanks for the replies guys. I guess we just have to wait until HQ fixes the issue. Thanks again, BWSwede |
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| Author: | jff6791 [ Tue Jun 17, 2014 9:34 pm ] |
| Post subject: | Re: Frozen |
Is there a link for xively for signing up? |
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| Author: | chemoul [ Wed Jun 18, 2014 9:47 am ] |
| Post subject: | Re: Frozen |
Well, pvoutput doesn't receive any data either, so I'm not sure the problem is on CC's end... |
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| Author: | gwynnej3 [ Wed Jun 18, 2014 11:27 am ] |
| Post subject: | Re: Frozen |
I raised a ticket with helpme@currentcost.com And received this reply: <begin> Dear John, Thank you for your recent message. Unfortunately we are have a problem with our servers that we are trying to fix asap. Once the issue has been fixed these issues will be resolved. As soon as the servers are back up I will let you know. We hope this will be fixed in the next 24hrs. We are really sorry for all the inconvenience caused to you. Kind Regards, James Warner <end> |
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| Author: | gwynnej3 [ Thu Jun 19, 2014 11:48 am ] |
| Post subject: | Re: Frozen |
New reply from CC today: Dear John, Thank you for your patients. Your NetSmart bridge devices will come back online today. This was a DNS issue. If you are still experiencing an issue, please remove the power supply from the bridge for 10 minutes and then re-connect the power supply. Sorry for all the inconvenience regarding this, please don’t hesitate to contact me further. Kind Regards, James Warner |
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