|Current Cost Support Forum
|Frozen - but still works on Public site?
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|Author:||timhot [ Wed Jul 18, 2012 5:20 am ]|
|Post subject:||Frozen - but still works on Public site?|
I've just received and installed my device and bridge. Using the Dashboard, my device displays as Frozen, yet if I make the device public, I can see live data at: http://my.currentcost.com/device/68108
Please can you help me fix this please - or should I ask for my money back?
|Author:||currentcost [ Thu Jul 19, 2012 10:41 am ]|
|Post subject:||Re: Frozen - but still works on Public site?|
On the current cost dashboard, delete the device from within the devices panel. Then register the device again. That should re-issue the credentials and should fix the issue.
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