Current Cost Support Forum • View topic - No IAM section on cc dashboard

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No IAM section on cc dashboard

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jives11

Post subject: No IAM section on cc dashboard

Posted: Sun Sep 30, 2012 3:08 pm

Joined: Fri Jul 01, 2011 11:26 am
Posts: 43

In the last day or so I seem to have lost the IAM section of the dashboard. I can still see the graph for the whole house, but the graph that displays my IAMs is missing.
Anyone else seen this ?

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Lunnydrency

Post subject: Re: No IAM section on cc dashboard

Posted: Sat Oct 06, 2012 5:37 am

Joined: Wed Aug 22, 2012 8:57 pm
Posts: 2
Location: New Zealand

Prompt reply, attribute of mind

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CrymnAnnoborn

Post subject: Re: No IAM section on cc dashboard

Posted: Sat Oct 06, 2012 6:04 am

Joined: Mon Sep 17, 2012 1:42 pm
Posts: 1
Location: Panama

The important answer

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Banana Jack

Post subject: Re: No IAM section on cc dashboard

Posted: Tue Oct 23, 2012 10:05 am

Joined: Wed Jun 22, 2011 10:06 am
Posts: 7

Yes, this has happened to me too since a few days ago. The only orange-headed sections I can now see on Current Cost Dashboard are the main section, Location, Devices and Settings. Does anyone know if I can do anything to fix it please?

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Banana Jack

Post subject: Re: No IAM section on cc dashboard

Posted: Tue Oct 23, 2012 3:18 pm

Joined: Wed Jun 22, 2011 10:06 am
Posts: 7

Rather than wait for a forum reply, I contacted with my device serial number and it turned out that my account had reverted to a free account because it had accidently been set up as a 1-year Pro account not the 2-year account I'd originally paid for. So it's working again for me now.

jives11 (and anyone else who is affected by this problem); I would recommend ensuring that the same thing hasn't happened to you!

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